Senior Manager, Public Relations and Corporate Communications at NMB Bank

Senior Manager, Public Relations and Corporate Communications (1 Position(s))
Job Location :
Head Office, Hq
Job Purpose:
To serve as a thought partner and strategic counselor to business leaders and cross-functional partners while overseeing the strategy and implementation of external and internal communications.

Main responsibility is to support the development and execution of the bank’s communication strategy and to help increase visibility for the bank and its leadership. Delivering and executing media strategies to position NMB as an innovation leader, drive sales and customer acquisition, and enhance the bank’s overall reputation.

Main Responsibilities:

Partner with internal teams to provide ongoing strategic counsel and coaching on how to clearly communicate, connect and inspire – through alignment on corporate narrative.
Work closely with leadership and across departments to develop and foster open, honest, transparent communication programs and methods/channels that build an engaged, informed, and positive culture that enhances internal engagement.
Lead the effort in creating communications messaging, speeches, press releases and content.
Support new product launches, strategic partnerships, industry events and corporate communications campaigns, and develop content including PR assets, briefing documents, media presentations, byline articles and social media content.
Develop and champion use of relevant communication channels – and ensure adoption across organization and implements measurement strategies to drive effectiveness and behavior change.
Create internal and external visibility programs for executives, including speaking opportunities to build our reputation and brand.
Author for corporate communications, speeches, press releases, and other notable communication, externally and internally, including those including blogs, speaking opportunities, email, digital, newsletters, case studies, white papers, and print collateral.
Measure performance and drive results. Establish agreed upon KPIs for programs. Determine forecasts and track performance to deliver on expected outcomes, determine ROI, and prioritize resources. Own and share the analysis and reporting of these efforts.
Monitor publication of key issues affecting the organization and/or organize for stakeholder consultations and coordinate relevant internal stakeholders to produce consultation responses.
Work closely with internal stakeholders like Shared Services, HR and Risk to execute change management, reputation and crisis communications.
Drive and regularly evaluate programs and tactics to improve internal engagement and communication.

Provide ongoing news monitoring and updates on core industry and company issues. Anticipate, prepare for, and help manage media issues with the media.
Implement and leverage employee feedback channels for internal communications, monitor real-time feedback, and analyze data. Propose and apply best practices to extend reach and readership and improve delivery methods and frequency.
Monitor information sources produced by stakeholders such as government departments/institutions; and other bodies to keep key internal stakeholders informed of any developments related to their field of activity.
Apply best practices to extend reach and engagement, and to improve delivery methods and frequency.

Knowledge and Skills:

Outstanding creative written and oral communication skills writing skills with ability to capture the management’s voice and elevate their content and presence;
Ability to simplify complex content and write in a clear, succinct, engaging format.
Negotiation skills
Digital skills
Team collaboration
Leadership skills
Planning & organizing
Stakeholder management
Problem solving & analytical skills
Reputation management
Crisis management
Qualifications and Experience:
Bachelor’s degree in communications, Marketing, business or related field is required.
At least 5 years’ experience in undertaking PR and Communications at a senior level, preferably in banking.

NMB Bank Plc is an Equal Opportunity Employer. We are committed to creating a diverse environment and achieving a gender balanced workforce.
Female candidates and people living with disabilities are strongly encouraged to apply for this position.

NMB Bank Plc does not charge any fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it.

Only shortlisted candidates will be contacted.

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