Parts Sales Support Representative-PSSR at Sandvik

KEY AREAS

GENERAL

  • Know and understand the customers equipment and fleet requirements
  • Develop and pursue My Sandvik opportunities
  • Develop and pursue sales opportunities for Aftermarket products and service
  • Develop customer call plans to maximise customer visits
  • Partner with customers to provide solutions with respect to aftermarket parts, service and consumables
  • Monitor parts usage patterns
  • Maintain an up to date knowledge of the local market and competitor conditions.

 

OPERATION ACTIVITIES

  • Sell parts and service in a territory;
  • Assess customers potential for parts and services;
  • Develop and own a sales and service plan for designated accounts or territory i.e. accountable for sales revenue;
  • Assess technical issues with all Sandvik products and prepare / submit quotations for small to medium expenditure for account manager
  • Assist with site communication of bulletins and alerts for all Sandvik’s products;
  • Forecasting and Budgeting;
  • Monitor parts usage patterns and liaise with inventory controllers;
  • Responsible for achieving target DSO for their customers.

 

EFFECTIVE CUSTOMER RELATIONS

  • Be part of an account team and customer interactions

Develop customer relationships that ensure customers to remain loyal to Sandvik’s brand

  • Liaise between customers and Sandvik to ensure all warranty claims are settled in a timely fashion and are fast tracked as much as possible
  • Customer visits and partnering with customers to provide solutions with respect to after-market parts, service and tools and consumables.

 

KPIs

  • Order intake vs budget/forecast
  • Total Invoice Issued by Nominated Business Types Mix (Actual vs. targe)
  • Total Invoice growth accounts managed
  • Revenue per machine
  • Operations cost as % of revenue
  • Order fill rate
  • Inventory performance
  • Revenue  vs budget/forecast
  • Revenue per machine
  • DSO (Debtor Days Outstanding)
  • Customer Survey
  • NPS (Net Promoter Score) – per account

 

EDUCATION

Degree in Business Management/Engineering or equivalent professional experience

 

EXPERIENCE

  • Experience in earth moving parts environment (5 years)
  • Experience in Sales and Marketing (5 years)
  • English proficiency
  • Experience in mining applications (Specifically mechanized mining) (5 years)

APPLY FOR THIS JOB

Leave a Comment

Your email address will not be published. Required fields are marked *

Scroll to Top