IT Operations Assistant G5 at World Food Programme (WFP)

TYPE OF CONTRACT: Fixed Term
   UNIT/DIVISION: IT
   DUTY STATION (City, Country): Kasulu
   DURATION: 12 months

WFP celebrates and embraces diversity. It is committed to the principle of equal employment opportunity for all its employees and encourages qualified candidates to apply irrespective of race, colour, national origin, ethnic or social background, genetic information, gender, gender identity and/or expression, sexual orientation, religion or belief, HIV status or disability.

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide.  The mission of WFP is to help the world achieve Zero Hunger in our lifetimes.  Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

DESIRED EXPERIENCE FOR ENTRY INTO THE ROLE:

Education: Completion of secondary school education. A post-secondary certificate in the related functional area is desirable.
Experience:
  • At least 5 years’ experience in similar work
  • Has experience resolving more complex technical issues.
  • Has worked with head of units in defining requirements for functional area.
  • Has experience with the application of client services standards to resolve or escalate clients’ service problems.
Languages: Fluency (level C) in both oral and written communication in English and Swahili languages.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaus (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer, or the designate.

At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

  1. Carry out system maintenance tasks, such as performing monitoring tasks, running system diagnostics, and system optimization, to ensure they are running effectively and enable easy and efficient use.
  2. Maintain technology, including standard repairs, configuration, and storage, in accordance with data security and access controls to ensure IT equipment required for WFP staff is available.
  3. Prepare files and systems for inventory and archives, such as website content and directories, to ensure information is accurate and up to date.
  4. Allocate tasks to other colleagues, ensuring that tasks are delivered to agreed standards and deadlines, to support the effective delivery of services.
  5. Respond to a variety of queries about technology and systems in order to assist WFP staff to deliver their services.
  6. With support of senior colleagues, provide standard training to end users of technology and systems to ensure staff use standard technology and systems effectively.
  7. Perform routine deployments of server hardware and software, including testing and the identification of problems, to contribute to the effective functioning of technology.

KEY ACCOUNTABILITIES CONTINUED

  1. Responsible for maintaining information records such as updating web pages and statistical databases to ensure the information is current and well organized.
  2. Install, operate and maintain telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.
  3. Support the development of standard material such as training documentation and web content on behalf of senior officers, to ensure staff have access to required information about IT services and products.
  4. Suggest improvements to methods and processes in order to support the continuous improvement of IT services.
  5. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

DEADLINE FOR APPLICATIONS

The deadline for applications is 04 April 2023.

WFP has a zero-tolerance approach to conduct such as fraud, sexual exploitation and abuse, sexual harassment, abuse of authority and discrimination. All selected candidates will be expected to adhere to WFP’s standards of conduct and will therefore undergo rigorous background verification internally or through third parties. Selected candidates will also be required to provide additional information as part of the verification exercise. Misrepresentation of information provided during the recruitment process may lead to disqualification or termination of employment

WFP will not request payment at any stage of the recruitment process including at the offer stage. Any requests for payment should be refused and reported to local law enforcement authorities for appropriate action.

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